Get back into your workspace

Your sign-in code has not arrived

1. Check the email address you entered, including spelling.
2. Look in spam, junk and filtered inbox folders. Allow a little time for delivery.
3. If you request a new code, use the newest message. If the code expires, start the sign-in flow again.

Never share a sign-in code, authenticator code, password or payment details with support.

Browser sign-in does not return to the app

Use the copyable sign-in link if your browser did not open. Keep the desktop app open while completing the flow. Start again if the link has expired.

For Linux AppImage downloads, register the app with your desktop integration tool or use email-code sign-in. The DEB installer supplies the integration. On Mac, an unsigned-build warning can prevent opening the app before sign-in; check the notice on the download page.

An invoice email or reminder has not arrived

1. Check the client email saved on the invoice and confirm that the invoice was issued.
2. For reminders, check the outstanding balance, reminder switch, start date, repeat setting and displayed time zone.
3. Remember that saving settings does not send an email immediately. Use Send invoice now or Send reminder now when appropriate.
4. Allow for queue processing and sending limits. Ask the recipient to check spam. Avoid repeatedly clicking send while delivery is queued.

A save or page load failed

Check your internet connection, then refresh. Review the invoice or record before repeating a save so you do not create an unnecessary duplicate. On the desktop reconnect screen, restore your connection and try again.

For a logo that will not upload, use PNG, JPG or WebP and keep the file at or below 2 MB.

Report the problem

Use the feedback control in the workspace, or email hello@invoqly.top. Include what you were trying to do, what happened, the page or app version, and a screenshot with private client and payment details hidden. Do not include sign-in codes or secrets.